Questions and answers
Common questions: from fashion shops
How fast it goes live, how much work it is, which data we see, how the offer works and how we measure.
01Getting started
How long does it take to go live?
Three weeks in total. The custom demo is ready within 1 day and needs only your shop address. The POC on your complete catalogue follows within a week. You are ready to pilot and go live within 3 weeks, POC included. On Shopify, you can go live within a week. With the REST API, your team’s integration work sets the pace of the last step.
What do we get in the custom demo, and how fast?
Your own product pages with looks and try-on on them, ready within 1 day. It needs only your shop address, with no integration and no commitment.
What is the POC?
mixNmatch on your full catalogue instead of a few pages, within a week. It shows how looks and enriched data work across your whole range, and we use it to agree the focus use case, the KPIs and the tracking with your team.
Do we need developers?
Not for the custom demo or the POC. On Shopify, the blocks are added through theme app extensions, without edits to your theme files. With the REST API, your developers connect the results to your front end.
Will it slow down our shop?
It is built not to. Your product pages do not wait for our servers to render, and on Shopify the blocks come through theme app extensions, without edits to your theme files. We check the loading behaviour together on staging before going live.
Which shop systems do you support?
Any. Through our REST API, mixNmatch connects to custom and headless shops and to systems such as SCAYLE, Salesforce Commerce Cloud, SAP Commerce, Shopware, OXID or commercetools. On Shopify, the Shopify app installs without integration work.
Does it work on headless shops?
Yes. Through our REST API, your front end decides where and how results appear, in a headless shop, an app or a screen in the store.
What do you need from us to start?
Only your shop address: we build the custom demo from your own product pages. For the POC on your complete catalogue we then need your product feed with images, title, description, category, colour, price and availability, in whatever format you have: a Google Merchant feed, an API or your Shopify catalogue. Style, occasion and fit we add ourselves. Customer data is optional and only needed for personalisation.
02What it does
What exactly is mixNmatch?
mixNmatch is an AI styling and product discovery engine for fashion e-commerce, made by co-fashion UG (haftungsbeschränkt) in Frankfurt am Main. It enriches product data, builds complete looks from a shop’s own catalogue for product pages, the cart, search and CRM, shows them on AI models or on the shopper’s own photo, and personalises styling for each customer. Fashion brands and retailers in the DACH region and across Europe get it as a Shopify app or through a REST API, with consulting and custom development on request.
Where does mixNmatch appear in our shop?
Wherever your customers decide: on the product page and in the cart (Complete the Look), in search and in a styling chat, in virtual try-on, in personal newsletters and WhatsApp, in your brand app, in the print catalogue via QR code and on a tablet in your store. You choose the places; the engine and the data behind them stay the same.
How is this different from “customers also bought” or a chat bot?
“Customers also bought” looks at past orders, and a chat bot waits for a question. mixNmatch puts a complete outfit from your own range directly on the product page, for every product, and lets the shopper refine it and try it on.
How many looks can we create?
Practically endless look combinations and content. Don’t limit yourself to the few curated looks your campaign team can make, which take a lot of time: your AI stylist creates them in seconds. They go live directly, or through a review by your team when you want more curatorial control.
Do the looks only use our products?
Yes. Outfits are built only from your own catalogue, across your categories, and sold-out items are replaced.
How do you make sure the looks fit our brand?
The engine learns your range and your style rules. We set up the style direction together at the start. Your team can review looks in the mixNmatch Console before they go live.
Does it work for a smaller catalogue?
It works best with about 1,000 styles or more across several categories, such as clothing plus shoes, bags and accessories. A look needs pieces to combine, so a very narrow range gives fewer looks. Tell us your numbers and we will say honestly whether it fits.
Does it work with discounts?
No. mixNmatch offers styling, not coupons: pieces that go together, built from your range. Your prices and your margin stay as you set them.
Does this replace our current search or personalisation tool?
Not necessarily. Most teams add mixNmatch as a styling layer next to what they already use.
03Data and privacy
Which data do you see?
For looks, try-on on AI models and enrichment: your product feed. Customer data is optional and only needed for personalisation, and try-on with a shopper’s own photo needs that shopper’s clear consent. Where personal data is processed, we sign a data processing agreement with you.
Is our data shared with other brands?
No. Your product data is used to deliver the service for your shop, and nothing brand-identifiable is shared with other clients.
Who owns the enriched product data?
You do. You own your product data, your customer data and your content. We use your product data to deliver the service for your shop, and nothing brand-identifiable is shared with other clients. On Shopify, the enriched attributes are written back to your store.
What can the generated try-on photos be used for?
Try-ons on AI models are content you can use on different pages and channels, to give customers further inspiration. For try-ons with a shopper’s own photo, made with clear consent, you define the retention and privacy policy yourself. For registered users, you could for example offer a private view of all the looks they created, as a personal look book. Every generated image is labelled as AI-generated.
What about GDPR and data protection?
We are an EU provider and process data in line with the GDPR. App and data are hosted in the EU; AI sub-processors are listed in the data processing agreement, which we sign with you wherever personal data is involved, for example try-on photos. Your data stays yours.
Are AI images labelled?
Yes. Try-on and generated imagery are marked as AI-generated, following the EU AI Act.
04Offer and price
How do we get an offer?
Answer a few questions about your shop: your catalogue size, monthly users, the KPI you want to improve and the use cases you care about. Then book a short call, and we walk you through your offer and custom demo.
What does it cost?
We do not publish prices: every store is different, so we quote for your case. The price depends mainly on the breadth of your catalogue, your traffic volume and the modules and customisation you choose. Set up a short call, and we walk you through your offer and your custom demo.
Does the demo commit us to anything?
No. We show mixNmatch on your own product pages, with no integration and no commitment.
How are services priced?
We quote per engagement after a first meeting about scope and goals. There are no fixed packages.
05Measurement
How do you measure success?
With KPIs we agree with you at the start: for looks and try-on mainly average order value and time on page, plus engagement, reactivation and conversion. We measure the impact against a baseline of your historical figures or, if you wish, with an A/B test. We set up the tracking with your team and review the success together.
Can we measure the impact with an A/B test?
Yes. Besides the baseline comparison against your historical figures, an A/B test is an option. It needs enough traffic to give a clear reading, so we decide on it with you when we set the KPIs and the tracking, and review the results together.
Which KPIs do you track?
For looks and try-on mainly average order value and time on page, plus engagement, reactivation and conversion. For product data, the completeness of your catalogue and traffic from AI assistants.
When do we see first results?
Engagement shows from the first days of the pilot. How quickly order value and conversion can be read depends on your traffic, so we agree the reading period when we set the KPIs.
Can you guarantee that we will show up in ChatGPT or Gemini?
No, and nobody honestly can: each AI channel decides its own ranking. What we can do is make your product data complete and readable for them, which is the precondition for being recommended at all.
06Shopify and other platforms
How much effort is the setup on Shopify?
A few hours, and no extra tech support or integration effort is required from your end. You install the app, connect your catalogue and choose your modules and where they appear, and you can go live within a week. We are there to support you.
Can our Shopify shop start now?
Yes. Tell us about your shop: the setup takes a few hours, and you can go live within a week. If you want to help shape the coming modules, you can join the Design Partner Circle as well.
What is the Design Partner Circle?
A group of fashion brands on Shopify that help us shape the coming modules around their needs and pilot them with us. You get a direct line to our product team; in return, you give regular feedback, and if you want, we publish a joint use case with KPIs you have approved. More modules follow, based on what partner brands ask for.
We are not on Shopify. Can we still use it?
Yes. The modules are available through our REST API for any shop system, including custom and headless shops. Capsule Creation and the personal AI styling assistant are available for rapid custom co-design and piloting.
Does the enriched data flow back into our shop?
On Shopify, the attributes are written back as product data and metafields. With the REST API, you receive them for your shop system, PIM or search, in the format you need.
Your catalogue,
styled
Tell us about your shop and your KPIs. We prepare your offer and a demo on your own product pages, ready within 1 day.